The AI Act (EU 2024/1689) requires financial institutions to structurally promote AI literacy. Artificial intelligence is no longer just an IT topic, it touches strategy, compliance, governance, and customer interaction. Think of applications like risk models, transaction monitoring, and chatbots. These offer opportunities, but also introduce risks such as bias and lack of explainability.
From boardroom to client service: employees at all levels need to understand how AI work, and what ethical and legal implications are involved. Supervisors such as the Dutch Data Protection Authority offer practical tools, including action plans, learning sessions, and simulations.
AI literacy enables transparent and responsible use of technology, strengthens customer trust, and supports collaboration. It’s more than a compliance obligation, it’s an opportunity to future-proof your organization.
The full article is available via CFA Society Netherlands.
